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The Right Phrase for Every Situation . . . Every Time
Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.
Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:
- Setting a tone of mutual trust and respect
- Dealing with difficult employees and delicate problems
- Conducting interviews and performance reviews
- Empowering your people
- Disciplining workers or terminating employment
- Sales Rank: #20505 in Books
- Published on: 2010-07-09
- Released on: 2010-07-09
- Original language: English
- Number of items: 1
- Dimensions: 8.00" h x .50" w x 5.10" l, .48 pounds
- Binding: Paperback
- 208 pages
About the Author
Meryl Runion is president and CEO of SpeakStrong, Inc., and a Certified Speaking Professional.
Most helpful customer reviews
24 of 25 people found the following review helpful.
A must have!
By beccapullon
As a new manager, this book has helped me deal with several issues. I wish I had owned it several years back and some situations would have had better outcomes. I keep it close for reference at all times. It is so important to hear your employees and understand them. I work with different age groups of professionals, and I strive to communicate effectively with each of them. This book is a wonderful tool and has enabled me to communicate better! Thank you!
22 of 24 people found the following review helpful.
Super tool for effective leadership
By SLCCOM
This book goes far beyond just providing phrases for managers and supervisors for handling the delicate tasks of telling employees that they smell, or that they are not performing up to par. This book gives ground rules for communications, and helps make both supervisors and employees feel safe in having open, honest communications about everything from job expectations for new employees to helping managers guide employees in their careers so they can reach both company and personal goals. One of the most important sections of this book addresses the different management and communication styles the different generations (usually) prefer, which minimizes friction and enhances understanding on both parts. The "new dynamics" of communications are explained and illustrated, so managers and supervisors can move beyond the tired old cliches of the past and into genuine engagement and enthusiastic participation of both employees and managers in identifying, revising, updating and reaching company goals to keep the company competitive and successful.
21 of 24 people found the following review helpful.
one will do
By js
I bought this and Perfect Phrases for motivating - one would have been enough. Good stuff in both - just lots of repetition or repeated ideas in both books.
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